About
Highly proficient Administrative and Customer Service Professional with 8+ years of experience streamlining operations, managing critical records, and enhancing client satisfaction in dynamic environments. ALX-certified Virtual Assistant, adept at leveraging modern productivity tools and strong communication skills to drive efficiency and ensure meticulous attention to detail. Proven ability to resolve complex inquiries, optimize administrative workflows, and contribute to organizational success through proactive support and robust client relationship management.
Work
Apapa Local Government
|Clerical Assistant (NYSC)
Lagos, Lagos State, Nigeria
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Summary
Served as a Clerical Assistant, organizing and maintaining critical government documents while supporting daily administrative functions and public inquiries.
Highlights
Systematized and maintained comprehensive official files and confidential documents, ensuring data integrity and accessibility for departmental operations.
Safeguarded sensitive departmental records, upholding 100% confidentiality and accuracy in all data management processes.
Streamlined daily administrative activities, contributing to improvement in workflow efficiency and operational output.
Provided professional and timely assistance to staff and daily visitors, enhancing departmental responsiveness and satisfaction.
BM Ventures
|Administrative Assistant
Lagos, Lagos State, Nigeria
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Summary
Spearheaded administrative operations and customer service initiatives, ensuring efficient resource coordination and meticulous record-keeping for an 8-year tenure.
Highlights
Delivered exceptional customer service, successfully resolving an average of 30+ client inquiries daily and improving client satisfaction.
Optimized daily administrative operations, including scheduling and resource allocation, enhancing team productivity.
Maintained precise financial and operational records, ensuring 100% data accuracy for auditing and reporting purposes.
Implemented and monitored compliance with company policies, reducing procedural discrepancies and mitigating risks.
Various Network Providers
|KYC Agent
Lagos, Lagos State, Nigeria
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Summary
Executed critical Know Your Customer (KYC) processes, including SIM registration and identity verification, ensuring regulatory compliance and accurate data management.
Highlights
Successfully registered and verified over 50 SIM cards monthly, ensuring strict adherence to telecommunication regulatory standards.
Provided prompt and efficient support for SIM replacement and activation, resolving an average of 40 customer issues per month.
Maintained a 99% accuracy rate in data entry and identity verification for new registrations, minimizing errors and enhancing data integrity.
Education
University of Ilorin
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B.Sc.
Business Administration
Grade: 3.72
Iganmu Senior High School
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Senior Secondary School Certificate
Languages
English
Yoruba (Native)
Certificates
Virtual Assistant Training
Issued By
ALX Africa
Skills
Customer Service
Customer Support, Complaint Resolution, Client Relations, Call Handling.
Administrative
Data Entry, Record Keeping, File Management, Calendar & Email Management, Workflow Efficiency, Task Coordination.
Technical
Microsoft Word, Microsoft Excel, Virtual Collaboration Tools, Remote Productivity Tools, Virtual Communication.
Soft Skills
Communication, Teamwork, Problem-Solving, Time Management, Attention to Detail.