BELLO ADENIKE KARIMOT

Customer-focused Administrative and Customer Service Professional

Lagos, NG.

About

Highly proficient Administrative and Customer Service Professional with 8+ years of experience streamlining operations, managing critical records, and enhancing client satisfaction in dynamic environments. ALX-certified Virtual Assistant, adept at leveraging modern productivity tools and strong communication skills to drive efficiency and ensure meticulous attention to detail. Proven ability to resolve complex inquiries, optimize administrative workflows, and contribute to organizational success through proactive support and robust client relationship management.

Work

Apapa Local Government

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Clerical Assistant (NYSC)

Lagos, Lagos State, Nigeria

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Summary

Served as a Clerical Assistant, organizing and maintaining critical government documents while supporting daily administrative functions and public inquiries.

Highlights

Systematized and maintained comprehensive official files and confidential documents, ensuring data integrity and accessibility for departmental operations.

Safeguarded sensitive departmental records, upholding 100% confidentiality and accuracy in all data management processes.

Streamlined daily administrative activities, contributing to improvement in workflow efficiency and operational output.

Provided professional and timely assistance to staff and daily visitors, enhancing departmental responsiveness and satisfaction.

BM Ventures

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Administrative Assistant

Lagos, Lagos State, Nigeria

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Summary

Spearheaded administrative operations and customer service initiatives, ensuring efficient resource coordination and meticulous record-keeping for an 8-year tenure.

Highlights

Delivered exceptional customer service, successfully resolving an average of 30+ client inquiries daily and improving client satisfaction.

Optimized daily administrative operations, including scheduling and resource allocation, enhancing team productivity.

Maintained precise financial and operational records, ensuring 100% data accuracy for auditing and reporting purposes.

Implemented and monitored compliance with company policies, reducing procedural discrepancies and mitigating risks.

Various Network Providers

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KYC Agent

Lagos, Lagos State, Nigeria

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Summary

Executed critical Know Your Customer (KYC) processes, including SIM registration and identity verification, ensuring regulatory compliance and accurate data management.

Highlights

Successfully registered and verified over 50 SIM cards monthly, ensuring strict adherence to telecommunication regulatory standards.

Provided prompt and efficient support for SIM replacement and activation, resolving an average of 40 customer issues per month.

Maintained a 99% accuracy rate in data entry and identity verification for new registrations, minimizing errors and enhancing data integrity.

Education

University of Ilorin

Ilorin, Kwara State, Nigeria
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B.Sc. Business Administration Grade: 3.72

Iganmu Senior High School

Lagos, Lagos State, Nigeria
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Senior Secondary School Certificate

Languages

English

Yoruba (Native)

Certificates

Virtual Assistant Training

ALX Africa

Skills

Customer Service

Customer Support, Complaint Resolution, Client Relations, Call Handling.

Administrative

Data Entry, Record Keeping, File Management, Calendar & Email Management, Workflow Efficiency, Task Coordination.

Technical

Microsoft Word, Microsoft Excel, Virtual Collaboration Tools, Remote Productivity Tools, Virtual Communication.

Soft Skills

Communication, Teamwork, Problem-Solving, Time Management, Attention to Detail.